XVII Annual International Retail Industry Summit Russia & EAUE

7 - 8 September 2017

Double Tree by Hilton Moscow


Main challenge for the business today – weak demand and low level of customer loyalty. This is a clear «buyer’s market». Every purchase has become a subject of his/her conscious choice. Every client is becoming very valuable for the store. Consequently labor productivity and motivation of every employee is a top priority.


The key market trend is acceleration of its consolidation. The biggest players are becoming stronger, regional retail chains are searching for solutions: how to increase competitive ability and to reduce the purchase spends.


Main threat in the regulation field – legal restrictions of trading margin. It was very hard to imagine the opportunity of such development even yesterday. Today industry needs joint stance in estimating potential regulative influence of such measure.

Main topic of RBR 2017:
Opportunities and threats for business, when inaction is worse than mistakes




Vision and winning strategies. Personal experience and best practice.
Business information - live!

Highlights of RBR 2017 Agenda:

  • Customer loyalty: Strategies and best practice
  • Managing customer experience - How does it work in practice?
  • Perspectives of the regulatory impact of the state
  • Regional retail in Russia: Rules for consolidation
  • Points of sales growth - How to deliver the new customer needs?
  • Junior management - How to develop leadership?
  • Great retail brand - Where does it go in contemporary world?

Participants include:

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  • Retail: General Directors and Founders 
  • Retail: Top Managers
  • Retail: Business Development Directors and Heads of Departments
  • Producers
  • Developpers

Among Participating Companies:

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RBR 2016 Video